Essential
Companies that want every website enquiry answered at once, at any hour.
- Conversations
- 500 a month
- Minimum term
- 3 months
Three plans, one assistant.
Start with every website enquiry answered at once, at any hour. Add WhatsApp, your CRM and the tasks she can do for customers. Then every channel, your staff and your leadership. Moving up credits what you have already paid for setup.
- Essential Companies that want every website enquiry answered at once, at any hour.
- Professional Companies with WhatsApp customers and a sales or service system behind the assistant.
- Enterprise Larger or regulated companies, branches, portals and leadership teams.
Professional
Companies with WhatsApp customers and a sales or service system behind the assistant.
- Conversations
- 1,500 a month
- Minimum term
- 12 months
Enterprise
Larger or regulated companies, branches, portals and leadership teams.
- Conversations
- 4,000 a month
- Minimum term
- 12 months
Every plan includes the AI disclosure, an audit log, rate limits and a POPIA operator agreement.
Side by side, in plain words.
| Included | Essential | Professional | Enterprise |
|---|---|---|---|
| Channels | Website chat | Website, WhatsApp and web voice | Website, WhatsApp, in-app, web voice and phone |
| Languages | English, Afrikaans | English, Afrikaans, plus one more after testing | English, Afrikaans, plus two more after testing |
| Systems connected | Email hand-off | One CRM or helpdesk, plus read-only lookups | Up to three, including read-only ERP lookups |
| Actions | None | Up to five approved actions | Custom actions with approval thresholds |
| Documents and photos | No | Up to 300 a month | Up to 1,000 a month |
| Customer memory (opt-in) | No | Yes | Yes |
| Proactive follow-up | No | Quote follow-up and reminders | Full outreach, renewals and reactivation |
| Control room | Basic Studio, conversation log | Full Studio, Inbox with live takeover | Full Studio and Inbox, sandbox, version history |
| Reporting | Monthly report | Live dashboard, monthly report, quarterly review | Dashboard, Executive Brief, monthly review |
| Staff and executive assistant | No | No | Yes, with single sign-on |
| Industry Pack | No | Optional | Included |
| Governance | Sign-off, do-not-state list, audit log | Plus a pre-launch red-team test | Plus quarterly red-team tests, regression tests on every change, data-location options |
| Support | Email, next working day | Priority email, next working day | Agreed response times, named success manager |
No surprises on the invoice.
Conversations, resolutions and costs are visible in the control desk as they happen, so the invoice is never the first you hear of them.
Above the conversation allowance
Extra conversations are billed per 100, at a rate set in your agreement, until you move up a plan.
WhatsApp message fees
Passed through at cost and itemised. Since 1 October 2026 WhatsApp charges per message, so well-run usage matters.
Voice minutes
A monthly allowance is included where a plan has phone calls; minutes beyond it are billed at cost plus a handling fee.
Paying for the year
Pay annually and you pay for ten months, not twelve.
Changing plan
Move up whenever you are ready; the setup fee you already paid is credited.
What “resolved” means here
Before launch, every client agrees in writing what counts as a resolved conversation: the question was answered from approved content, or the task was completed and confirmed, and nobody came back about the same thing within seven days. Without that, a dashboard can look good while customers are not.
Find the right plan on a call.
Tell us your channels, your systems and how many conversations you expect. We will recommend a plan, send you the pricing, and show you NyViA on your own content.