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Ten capabilities that take NyViA from answering questions to doing work, and the modules your team uses to run her: decide what she knows, watch her work, step in, and measure what she delivers.
Each one is tied to something you can measure. Where we can show it running, the screen below it is real.
A typical chatbot links to a help article. NyViA completes the task in your systems with set permissions and approval thresholds: books a callback, opens a ticket, sends a quote, checks a status, updates a detail. She asks before she sends, and gives a reference after.
Measured by tasks completed without a person, and how long they took.
Customers send what they have: a PDF, an invoice, a statement, a form or a photo of the equipment. She reads it, checks it is complete, flags anything unreadable instead of guessing, and fills in the request.
Measured by complete requests on the first contact.
Returning customers can choose to be remembered: past issues, preferences and open cases. It is off until they say yes, it has retention limits, and it is deleted on request.
Measured by repeat questions avoided.
Natural voice on your website, so visitors can talk instead of type. Phone calls run through a telephony partner. Further languages are added only after testing with native speakers.
Measured by voice conversations resolved.
She qualifies and scores leads (browsing, warm or high intent), routes them to the right person, follows up on quotes, sends reminders and renewal prompts, and reopens enquiries that went quiet, always within consent rules.
Measured by qualified leads reaching your team, and quotes followed up.
A product advisor that asks the right questions, reads the customer’s own documents, recommends from your catalogue, explains the trade-offs and hands sales a ready quote request.
Measured by fewer unqualified quote requests and faster decisions.
An in-app guide inside your portal or app, and a product companion inside connected products and equipment: she explains a fault code, guides a reset and opens a service ticket with the device data attached.
Measured by fewer support calls and repeat visits.
A private assistant for policies, procedures, tenders and sales enablement, with single sign-on and knowledge by role. And the Executive Brief: what customers asked, complained about, bought and nearly bought, and what is at risk.
Measured by time from question to answer for staff.
She groups the questions she could not answer, drafts the missing knowledge, and publishes only what a named person approves. Every change has a version history and is tested before it goes live.
Measured by content gaps closed each month.
Do-not-state lists, hard limits, approval thresholds, a full audit log, red-team testing before launch, a pause switch, and a monthly report on resolution, leads, revenue attributed and cost saved.
Measured every month, against the baseline from discovery.
Five modules come first, because they let you see that she works, step in when she should not, and test every change before a customer sees it.
Knowledge, rules, tone, escalation, languages and hours. Every change is a draft until it passes the sandbox and someone publishes it, and every version is kept.
Every conversation, searchable. A person can take over mid-conversation, add a note, assign it, and hand it back to NyViA when it is done.
Resolution, first response, handovers, leads and cost, live, and a monthly report. A conversation only counts as resolved if the question was answered from approved content or the task was confirmed, and nobody came back about it within seven days.
Written scope for each assistant, least-privilege access, policy checks before every action, the audit log, red-team tests, personal-information redaction and the pause switch.
A test suite and simulated conversations that run before every change, tracking accuracy, policy breaches, how often she hands over, and drift.
Which of these a client has depends on the plan. See the plans.
Connections to your CRM, helpdesk, online store, booking system, ERP and payments, with scoped, audited access, and the option to expose approved tools through the Model Context Protocol, an open standard.
A library of approved tasks, each with its own approval threshold, such as a refund limit above which a person must approve.
Natural voice on the web, and phone calls through a telephony partner. How voice works.
Follow-ups, reminders and renewals that she starts herself, with consent and opt-out handled.
A private assistant for employees and executives, with single sign-on and knowledge by role.
Ready knowledge, workflows and measures for a sector, so a new client in that sector starts further along. The sectors.
NyViA inside a connected product or piece of equipment, configured per client.
For partners who resell NyViA: many clients in one place, white-label options and billing.
The kinds of system a business already runs: a CRM, a helpdesk, an online store, a booking system, an ERP, email and your knowledge sources. Each connection is confirmed in discovery and built to that system’s terms of access, with read and write permissions kept separate.
An open standard for connecting AI assistants to business systems. Where a client wants it, Connect can expose approved tools through it, with the same permissions, limits and audit log as every other connection.
You choose: standard cloud with the transfer conditions documented, a local or private cloud, or your own servers (a priced option). POPIA can treat processing abroad as a transfer, which is why the choice is yours and written into the agreement.
Yes. Studio is your team’s control room. Changes are saved as a draft, tested in the sandbox, and reach visitors only when someone publishes them. Every version is kept, so any change can be rolled back.
We will set NyViA up on a few of your pages and walk your team through Studio, Inbox and Insights on a call.
