Where she earns her place.

The value is clearest where enquiries are frequent, the answers are specific to your company, and a slow or wrong answer costs money. That describes most businesses. Here is what she does in ten of them.

Book a demo for your sector Three worked examples
  1. Financial services and insurance
  2. Telecoms and internet
  3. Retail and e-commerce
  4. Property and construction
  5. Healthcare and medical schemes
  6. Education and training
  7. Professional services
  8. Logistics and transport
  9. Manufacturing and distribution
  10. Energy and utilities

What she takes on, and what gets measured.

Every client agrees the measures before launch, so the monthly report answers one question: is she earning her place?

Financial services and insurance

Where she helps
Product questions, quote and claim intake, document collection, status lookups.
Example work
Collects claim documents, reads a statement, explains a policy from approved wording, routes a complaint to a person.
Measured by
Claims and quotes started, time to first response, cases routed correctly first time.

Telecoms and internet

Where she helps
Plan advice, coverage and billing questions, fault triage.
Example work
Explains a bill from a photo, checks a plan against usage, opens a fault ticket with the details.
Measured by
Calls avoided, fault tickets created with full data.

Retail and e-commerce

Where she helps
Product finding, order and delivery status, returns.
Example work
Recommends a product, checks an order, explains the returns policy.
Measured by
Baskets completed, status questions answered without a ticket.

Property and construction

Where she helps
Enquiry qualification, viewing and site-visit requests, tenant and owner questions.
Example work
Qualifies a buyer, requests a viewing slot, logs a maintenance request.
Measured by
Qualified enquiries, maintenance requests captured.

Healthcare and medical schemes

Where she helps
Benefit questions, appointment requests, document collection.
Example work
Explains benefits from approved material, collects forms, routes clinical questions to a person.
Measured by
Routine queries handled, forms completed.

Education and training

Where she helps
Course and admission questions, application support.
Example work
Guides an applicant, collects documents, answers fee questions.
Measured by
Applications started and completed.

Professional services

Where she helps
Enquiry intake, conflict and scope questions, tender answers.
Example work
Qualifies a new matter, answers standard tender questions from approved files.
Measured by
Qualified matters, hours saved per tender.

Logistics and transport

Where she helps
Tracking, quotes, collection requests, exceptions.
Example work
Looks up a shipment, quotes from your rules, logs a delivery exception.
Measured by
Tracking questions answered without a call.

Manufacturing and distribution

Where she helps
Technical and stock questions, quote requests, order status.
Example work
Answers a datasheet question, checks stock, requests a quote.
Measured by
Quote requests captured, enquiries handled out of hours.

Energy and utilities

Where she helps
Bill and tariff questions, product advice, quote requests, fault intake.
Example work
Reads and explains a bill, advises on a product, collects site photos, opens a service ticket.
Measured by
Quote requests captured, faults logged with full data.

Three conversations, start to finish.

Illustrations of how she works, not client stories.

An insurer, at 9pm

A customer messages on WhatsApp after a car accident. NyViA expresses care, collects the policy number, photos of the damage and the other driver’s details, and checks the policy status. She opens a claim in the claims system with the documents attached, explains what happens next without promising a payout, and flags the case as high priority for a person at 8am.

No call was needed, nothing was invented, and the person starts with a complete file.

An internet provider, a slow connection

A business customer says their internet is slow. NyViA reads the account, checks for known incidents and walks through three basic checks. When they fail, she opens a fault ticket with the results attached and the customer’s preferred contact time. Asked about changing plan, she reads the last invoice from a photo, compares it with usage and prepares a plan change for a consultant to confirm.

The fault ticket arrives complete, and the plan change arrives ready to approve.

A company that sells products and equipment

A buyer is choosing between several products. NyViA asks about their needs, reads a recent bill they upload, recommends from the catalogue with her reasons, and prepares a quote request with the details filled in. Later, if the product is connected, she explains a fault code, guides a reset and opens a service ticket with the device data attached.

Fewer unqualified quotes before the sale, and fewer repeat visits after it.

Advisor and companion.

Two ways NyViA works inside a company’s own products, in any sector. Both use your product data, with your permission, and are configured for you.

  • Product advisor

    Turns a catalogue into a conversation: she asks, reads the customer’s documents, recommends and explains, and delivers a ready request to sales.

  • Product companion

    Lives inside an app, a device or a piece of equipment: she explains behaviour, guides troubleshooting using the product’s own data, and opens a service ticket with everything attached.

  • Industry Packs

    Ready knowledge, workflows and measures for a sector, so each new client in that sector starts further along than the last.

Show us the questions your customers ask.

Send the ten questions your team answers most. We will show you NyViA answering them from your own material.

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